Toolkit

Interpersonal Skills:

People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group's environment.

Objectives:
To develop in the participants a clear understanding of all aspects of effective communication, especially speaking and listening skills.

• To teach the fundamental techniques for effective negotiation and have participants practise these.
• To teach participants how to structure and prepare for basic presentations.
• To develop an appreciation of the benefits of assertive behaviour and the techniques for improving assertion skills.
• To develop an understanding of group dynamics, teamwork and leadership concepts.
• To develop an appreciation of the purpose of meetings and how to make meetings work for the organisation and team.
• To instruct participants in the art of delegation.

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